Privacy policy – Stavanger foto/Alexander AS
Stavanger foto’s goal is to handle your personal information and data in a safe and responsible way. We comply with the regulations and laws for handling personal information including “Personopplysningsloven” and EU’s General Data Protection Regulation (GDPR).
The following contains more information about what personal information we use and what it is used for.
About the company
Alexander AS (organization number NO 986724397) is the owner of Stavanger foto and is the data processor of personal information gathered by and used by Stavanger foto.
Adress: Lars Hertervigsgate 3b, 4005 Stavanger
Email: post@stavangerfoto.no
Phone: +47 51 52 10 20
About the use of personal information
Why do we use personal information?
We use personal information to fulfill our contract/order with you as a custumer and to fulfill other obligations required by law (i.e. laws pertaining to accounting and sales of goods in a retail environment). We will always seek your permission to use this information and we will not use your personal information or data for other purposes than what you have given your permission to.
Newsletter
For us to send you newsletters, you must give us your permission. If you have given such permission our newsletter will be sent to your registered email address. You are free to withdraw your permission at any time and by doing this will no longer be registered to receive our newsletter.
Customer service
Our employees will be using your personal information in relation with sales and customer service. They will process information containing name, contact information and order information to be able to complete orders and/or help you with other customer service applications.
Other use
We will not use your personal information for other applications than those described above. If it should be necessary to use your personal information in other applications we will ask for your permission to do so.
Where do we get personal information?
In most cases the personal information will be provided directly by you, the customer. We ask you to register your personal information such as name, address, phone number and email when you register your customer account or shop with us. It is voluntary to give this personal information, but in many cases it will be necessary for the use of our services and for us to be able to handle your orders efficiently.
In some cases we will retrieve information from other open sources like telephone registries (i.e. 1881.no) or company information from Brønnøysundregistrene. This retrieval of information is not automated and is done in cases where the information we have is outdated or lacking so that we cannot complete services or obligations we have to you as a customer in a satisfactory way.
Depending on wich of our services you are using, we will be processing the following categories of information:
- Name and contact information
- Username and password (password is encrypted)
- Correspondence such as emails and similar
- Order history
- Photographs/Image files
- Information cookies, website statistics
Ads and information cookies
We use information cookies to measure traffic and make statistics that is useful to improve our websites. The information that is collected is about which pages you visit, how long you stay at each page, which part of the country you are, and technical information about the device you are using, such as browser version, operating system etc.
We also use tracking on ads and newsletters to track clicks from ads that lead to sales. This makes it possible for us to see which ads give the best results and make ads that are relevant to previous visitors of our websites.
The information that is collected and used for statistics and marketing is anonymized and is not used to identify you as a person.
How long do we store personal information?
Your personal information is stored as long as you have an open customer account with us.
Photographs and/or image files uploaded to our ordering portal for prints lab.stavangerfoto.no are deleted from the online ordering portal automatically after 6 months. Orders that contain customer images are kept for 1 year on our internal servers before they are deleted and image orders that are produced/printed and ready for pickup in our store are kept for 1 year before they are removed and destroyed/shredded.
You are free to close your account with us at any time and by doing this delete your personal information. You can do this yourself when logged in to your customer account or you can contact us to have it done.
Who do we share personal information with?
In some cases we have to share information with our partners to be able to deliver orders and complete the obligations we have to you as a customer. Here is an overview of what situations those are, who our partners are, and what kind of information we need to share.
- In some cases there will be a need to share order or customer information with our partners that run, maintain and develop our computer systems such as accounting, logistics, internet shop and image products ordering portal. This will be done on a case-by-case basis in relation to any errors, maintenance or instances where we need assistance from our partner.
- To be able to deliver orders we use shipping companies. To complete the shipping we need to share information such as name, address, phone number and email address. We primarily use Posten and PostNord for shipping. On occasion we may use other shipping companies for specialty or express shipping.
- Some payment alternatives are processed through partners such as Nets or Santander.
- While we do most of our photo production in-house, we use partners for some products like photobooks, double cards, conversion of film/video and similar. Our partners will have access to name, address, phone number, email address as well as necessary image and/or video material to complete the order.
- If a product needs to be repaired or serviced we will use workshops authorized by the manufacturer. They will get customer name, contact information and any copies of receipt or proofs of warranty.
How does our processing of personal information affect you?
By letting us process your personal information you let us handle your orders and requests efficiently. You will not have to repeat information every time you order something and we will be able to help you quickly if you have questions about your products, previous orders and order documents such as copies of receipts.
Storing and processing personal information will always have a risk that the information could be compromised by an outsider. We do not store information about payment cards or sensitive personal information. The information we store, with the exception of images, passwords and usernames, is often publicly available information. The information we do store is encrypted and stored with professional partners that ensure that their systems are secure. Because of this we consider the risk of data compromise very small, but you should know that there will always be a risk involved in giving out you personal data.
Your rights, our duties
People in Norway have enjoyed good protection of their personal information by law for a long time, but with the introduction of the General Data Protection Regulation from the EU, your rights have been improved further.
View: You have the right to view all information we have stored about you.
Correct: You have the right to have personal information corrected if you should find errors.
Delete: You have the right to have your personal information deleted.
Limitation: You have the right to limit what we can use your personal information for.
Portability: You have the right to take your personal information to another company.
Protest: Should you feel that we are using your personal information without your approval, you have the right to protest this use and have us stop this use.
Complain: You have the right to complain to Datatilsynet.
If you want our help to exercise your right or have questions, please contact us at post@stavangerfoto.no or 51 52 10 20.
Changes to the privacy policy
Things change, and we may need to change our privacy policy. We may change parts of the text to clarify the content, but not changing the meaning of the policy. In cases like this we may not warn you that there are changes. There may be a need to make bigger changes to the privacy policy. We may have new partners, new types of products or services, have to adapt to new laws or regulations or other modifications we have to do in the privacy policy. In such cases we will notify you by email or when you log in to your customer account on the website and ask that you read through and approve the privacy policy again.
This privacy policy was updated 18.07.2018.